L2 Support Engineer
Summary Description
We are looking for a L2 support engineer to provide technical assistance. You need to be able to install, upgrade and troubleshoot hardware and software systems.
Job description
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFDs
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote-Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support
- Interaction with internal and external stakeholders
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10 and Office 2013
- 5+ Years
- Duration: 1 year
Experience
- Experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Preferred skills
- Windows/Linux/Mac OS environments